Returns/Exchanges

While we hope you love your purchases, we do know that returns happen. At Majestic, we try to make the process as seamless as possible.

Returns/Exchanges: We stand behind our merchandise and want you to be completely happy with your purchase. We will be glad to accommodate returns and exchanges within 7 days of receipt of items. Please note we must receive all returns within 14 days of purchase. We can not be responsible for packages lost in transit. Sale items, pre-orders, special orders and gift certificates are final sale and cannot be returned or exchanged. You must contact us prior to sending any item back to receive a return authorization number.

Authorization Number Required: Kindly send an email to sales@clothesbymajestic.com requesting the return. Please note the reason for the return. Majestic Clothes will reply with an authorization number and instructions. We cannot accept any returns that do not have the return authorization number clearly printed on the outside of the box.

The merchandise must be unused and in its original new condition. All original tags must be attached and all original packaging included (plastic garment bag). Please package the item to protect from harm while shipping, as we cannot be responsible for items lost or damaged while in transit to us. Please note that any item that has been worn or washed cannot be returned. It is very important that you carefully read all washing instructions, or hand wash the item if you are in doubt. Many of our items are very fragile, and care must be taken in washing. We reserve the right to refuse to accept the return of any item, which is not in the same condition that it was sold in.

We inspect our merchandise carefully upon receipt from the manufacturers, but if you feel you have received an item with a manufacturing defect please call us immediately.

Shipping and handling fees are non-refundable. Also, if you purchased or received an item that was shipped free of charge, this amount will be deducted from your refund or credit.

Refunds can only be credited to the card used to make the original purchase. We will be happy to issue a store credit if you prefer. We will process all returns and credits immediately. Please note that it can take up to 60 days for a credit to actually appear on your credit card statement.

Thank you again for shopping at Clothes By Majestic.